Effective Date: 5/1/2024
Nesthook LLC (“Nesthook”) understands the importance of your privacy. This Privacy Policy applies when you visit our website at nesthook.com (the “Website”), interact with us, or use any and all of our products and services (collectively, our “Services”). Our Privacy Policy describes our collection of information during your interactions with our Services, and the rights and choices you have regarding your information.
By using our services, you agree with the terms of this Privacy Policy, and our Terms of Use.
I. Information Collection
When operating our services, Nesthook collects data, including Personal Information about you. The types of information we collect depends on your level of engagement with the Services. “Personal Information” means information that can reasonably be linked to a particular individual or household.
Sources of Information Collection. We collect information from a variety of sources, including directly from you and your interactions with our Services. We may also obtain information about you from other sources, including through third-party services.
The information we collect includes:
Identifiers. We collect identifiers when you interact with our Services through visiting our website, creating and using an account, or otherwise voluntarily providing it to us. This includes:
● Name
● Billing and delivery address
● Phone number
● Real estate license number
● Photo
Communications Information. We collect information within messages we exchange when you communicate with us. This includes:
● Information in support requests
● Questions and feedback
● Survey responses
● Social media messages
● Other information you provide
Commercial Information. We collect commercial information when you interact with our Services. This includes:
● Business email
● Company name
● Business address
● Sale history
● Photo of the property
● Commission history
Browsing Information. We use cookies and other embedded tracking technology like web beacons which automatically collect users’ browsing information when they use our website. You will find other parties’ trackers on our website. Other parties like our analytics and advertising partners place code with cookies or web beacons embedded in them. These are called third-party cookies. Some third-party cookies are used to track a particular user’s activity across the Internet. This includes:
● IP address
● Browser type
● Browser settings
● Device ID
● Operating system
● Cookie ID
● Browsing history
Social Media & Google Information. We collect this information automatically when you share information through social media widgets on our Services. We also collect information through Google when you sign in to your Google account through our Services. We also collect it when you voluntarily provide it to us. This includes:
Financial Information. Third parties collect financial information on our behalf when you sign up for our Services or make any payments on the software. This includes:
● Debit or credit card information
Location Information. We collect location information when you add properties. This includes:
● Zip code
● Property addresses
II. Use of Information
Nesthook uses data and Personal Information for a variety of purposes, as described below. We use the information we obtain about you to:
● Manage our business and provide our Services. Nesthook uses data and Personal Information to maintain user accounts, provide Services, facilitate usage of the Services, and complete necessary tasks to manage our business and provide our Services.
● Manage job applicants. Nesthook uses data and Personal Information to process and review job applications.
● Facilitate customer purchases. Nesthook uses data and Personal Information to provide customers with information about products, services, or other requested material, and to process, validate, and deliver purchases.
● Conduct research and improve our business. Nesthook uses data and Personal Information to conduct marketing research, such as questionnaires and surveys, and to analyze and enhance our marketing communication strategies.
● Provide special offers. Nesthook uses data and Personal Information to alert you to special offers, updated information, and other new products or services from Nesthook. Nesthook also uses Personal Information to manage your participation in our events and other promotions, where you have signed up for such events and promotions.
● Communicate. Nesthook uses data and Personal Information to communicate important business information, including delivering notices to you about the use of our services.
● Protect our business. Nesthook uses data and Personal Information to protect against fraud, unauthorized transactions, and other liabilities, and to secure our services by identifying potential hackers and unauthorized users.
● Ensure security and efficiency and to comply with the law. We may use data and Personal Information for other purposes with your consent or where permitted by law, for example to comply with applicable legal requirements, court orders, legal proceedings, document requests, industry standards, and our internal policies.
III. Disclosure of Personal Information
We may disclose your data and Personal Information in the following ways and circumstances:
● When you consent. Nesthook will not disclose your data and Personal Information to others without your consent, except as specified in this Privacy Policy.
● With our service providers and vendors. We transfer all or a portion of your data and Personal Information to our service providers who help us deliver our products and services to you and for the purposes described in this Privacy Policy. These service providers are required by contract or law to only use or disclose the information as necessary to perform services on our behalf or as otherwise required by law. Although Nesthook requires that these third parties meet our privacy and security requirements, Nesthook does not control the privacy or security policies of such third parties.
● For a merger, acquisition, change in ownership, or reorganization. Data and Personal Information we have collected may be disclosed to a third party in the event of a merger, transfer of ownership or assets, bankruptcy, or other corporate reorganization.
● For data analytics. We share your data and Personal Information with analytics service providers such as Google. Google may combine your browsing information, including information from your use of our website, to generate interest-based advertisements. Google’s data collection is governed by their own privacy policy, found at: https://policies.google.com/privacy. You can opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout.
● For Account Services. If you choose to sign in to our Services through your google account, Google will receive your information and information about your use of the Services.
● When we are legally permitted or required to do so. Nesthook may disclose without your prior consent any data or Personal Information about you or your use of our services, if we believe disclosure is necessary or required by law.
● For Legitimate Interests. Nesthook may disclose without your prior consent any information about you or your use of our website, if we believe disclosure is necessary, including to:
o Protect and defend the rights, property, or safety of Nesthook, employees, other users of the website, or the public;
o Enforce the Terms of Use and Privacy Policy;
o Respond to a legally valid request from a competent governmental authority;
o Respond to claims that any content violates the rights of third parties;
o Correspond with law enforcement agencies, if we are required to do so; and
o Satisfy any applicable law, regulation, legal process, or governmental request.
IV. Your Privacy Options
Nesthook gives you options to access, edit, or remove certain information, as well as choices about how we contact you. Although some of these options apply generally, certain options will only apply to limited individuals or circumstances. California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
● Confirm whether Nesthook processes their Personal Information.
● Request access to the Personal Information (commonly known as a "data subject access request") that Nesthook has about you.
● Request correction of the Personal Information that we hold about you. This right allows you to request that Nesthook correct incomplete or inaccurate data Nesthook holds about you (excluding Iowa and Utah).
● Request deletion of the Personal Information that we hold about you. This right allows you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which we will tell you about, if applicable, at the time of your request.
● Object to processing of your Personal Information for the purposes of targeted advertising (excluding Iowa), sales, or profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
● Request a transfer of your Personal Information to a third party.
● Either limit (opt-out of) or require consent to process sensitive Personal Information.
The exact scope of these rights may vary by state. To exercise any of these rights please contact us at the information provided below.
To appeal a decision regarding a consumer rights request, follow the instructions provided in our communication denying your request.
Nevada provides its residents with a limited right to opt-out of certain Personal Information sales. Residents who wish to exercise this sale opt-out right may submit a request to our contact form. However, please know we do not currently sell data triggering Nevada’s opt-out requirements.
V. Exercising Your Privacy Options
To exercise any of the above options, you may contact us at: info@nesthook.com
Please include your email address, full name, and specific information about your request(s). If you would like to update or correct your email address, work address, or other Personal Information with us, please include specific details about the information you wish to have updated or corrected.
Messaging and newsletter communications. You may control how you receive certain types of communications by unsubscribing within the body of the communication. Note that some messages are required, service-related messages such as transaction confirmation messages, legal notices, or updates.
Do Not Track Signals. CalOPPA requires us to let you know how we respond to web browser Do Not Track (“DNT”) signals. DNT is a privacy preference you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on DNT, see here. Because there currently isn’t an industry or legal standard recognizing or honoring DNT signals, we don’t respond to them at this time.
VI. Third Party Websites
This Privacy Policy applies only to our website, software, and services. Our website may contain links to other websites including those that permit online transactions. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other third parties we link to from our website. Nesthook does not endorse, approve, or certify these other websites, and we do not guarantee the accuracy, completeness, efficacy, or timeliness of the information contained on those websites. You should check the applicable privacy policy of the website sponsor when linking to other websites.
VII. Information Retention
Nesthook uses several criteria to determine how long we should keep categories of Personal Information. We will retain your Personal Information for the time period reasonably necessary to achieve the business purposes outlined in this Privacy Policy to the extent permitted by applicable law.
Please understand that residual copies of the Personal Information can be stored in locations or formats that make complete erasure extremely difficult. The best way to ensure you control your information is to give us only the Personal Information that you are completely comfortable sharing with us.
VIII. Security
Nesthook takes reasonable steps to secure your Personal Information. We maintain physical, electronic, and procedural safeguards to ensure that Personal Information is stored and processed responsibly. However, no internet transmission is ever fully secure, and we cannot guarantee that information transmitted via our website will remain confidential at all times.
IX. Age Restrictions
Nesthook takes children’s privacy seriously. By accepting the Privacy Policy through your use of our services, you certify that you are at least 18 years of age. If you are under the age of 18, do not submit any information to us. If we find that a minor has submitted any information to us, we will delete it immediately upon discovery.
X. Changes to Privacy Policy
We may update or change this Privacy Policy from time to time. We will post the changes on our website and software, and will indicate the effective date. Your continued use of services after the changes are effective constitutes your acceptance of the Privacy Policy.
XI. Contact Us
If you have any questions about this Privacy Policy, contact us at:
● Emailing us at: info@nesthook.com
● Mailing us at:
Nesthook, LLC
P.O. Box 121
Comstock Park, MI 49321
